BLK GRN logo
BLK GRN logo

All articles

My package was marked as delivered, but I never received it.Updated a year ago

If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery: 

  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery.
  • Check your mailbox or whatever else you receive mail.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.

If you purchased shipping protection insurance, we will mail you a replacement of the product if it is in stock and if not we will issue you a store credit.

File a claim here.

Was this article helpful?